Return & Refund Policy

Last Updated: August 29, 2026

At SpaceEase, we want you to be satisfied with your purchase. If you receive a defective, damaged, incorrect, or incomplete product, please contact us and we will be happy to assist.

1. Eligibility for Returns

You may request a return or replacement if:

• The product arrives damaged or defective.
• You receive the wrong product.
• Your order is missing items or accessories.
• The product has a significant manufacturing defect.

For hygiene and safety reasons, products that have been used, washed, damaged due to misuse, or altered after delivery may not be eligible for return.

2. Return Period

Return requests must be submitted within 7 days of delivery.

To request a return, contact us at help@spaceease.shop with:

• Order number
• Customer name and contact details
• Reason for the return
• Clear photos or videos showing the issue
• Photos of the product and packaging, where applicable

Our team will review your request and provide instructions if the return is approved.

3. Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method used for the purchase.

Depending on your bank or payment provider, it may take additional business days for the refunded amount to appear in your account.

4. Replacement

Where appropriate, SpaceEase may offer a replacement instead of a refund, particularly for damaged, defective, incorrect, or missing products.

Replacement availability is subject to stock availability.

5. Non-Returnable Situations

Returns may not be accepted when:

• The return request is made after the 7-day return period.
• The product has been damaged through improper use.
• The product has been intentionally damaged or modified.
• The issue is caused by normal wear and tear.
• The product is returned without the required accessories or components.

6. Return Shipping

If the return is due to a product being damaged, defective, incorrect, or incomplete, SpaceEase will determine the appropriate return-shipping arrangement.

For returns arising from reasons other than a product defect or our error, return shipping costs may be the customer's responsibility.

7. Cancellation

If you wish to cancel an order, please contact us at help@spaceease.shop as soon as possible. Cancellation requests can only be accommodated if the order has not already been processed or shipped.

8. Contact Us

For return, replacement, refund, or cancellation requests, please contact:

SpaceEase
Email: help@spaceease.shop

We aim to review customer requests promptly and provide a fair resolution.